Remember that everyone you meet is afraid of something, loves something, and has lost something.
— H. Jackson Brown Jr.
The world’s a crazy place these days. Everywhere you look , every web page that flashes onto our screens seems to just scream negativity doesn’t it? You can’t even leave a status on FaceBook without people spewing their personal outrage about what you’ve said. For some reason anger, jealousy, and profanity seem to be the knee-jerk reactions to everything . I’ve been accused of being a Pollyanna , naive, or even just stupid for being a positive person. I’ve had people glare at me, or even swear at me for smiling at them and speaking kindly.
I first started waitressing when I was 13 years old, in a little cafe in the town about 10 miles from where I live. My older sister worked there full time , so the manager let me tag along , so to speak , to learn the ropes. I had a lot of great teachers there, from the fry cooks in the back in the kitchen , to the night managers, to the owner. But one of the lessons that ran solidly through with all of them was that the more upbeat your attitude, the better your workday would go, and the greater the likelihood that you would achieve success. Always try to put yourself in the customer’s shoes. Maybe they had a hard day at work. Maybe there were troubles at home for them. Maybe even they were on drugs. Learn everything that you could about each customer. The more you knew about them as people, the better you could serve them. It made a huge difference.
It’s why I’ve always loved the above quote. Everyone , EVERYWHERE is experiencing some type of struggle. Maybe it’s not obvious. You may never know what it is. It could be physical, mental or emotional. It might be something so horrible that they feel they can never speak of it again. It only comes out in rage , or even silence. The real truth is , we can only be responsible for US. OUR reactions. OUR words. So every day , with each person you meet, ask yourself, “Will they leave this encounter with me, bitter, or BETTER?”